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Terms and Conditions

Terms and Conditions

Effective Date: December 19, 2024

Welcome to homecarecircle. These Terms and Conditions govern your use of our website and the services we offer. By accessing or using our website and services, you agree to comply with these Terms and Conditions. Please read them carefully before using our site or services.

1. Introduction

homecarecircle is a home care service provider in Jaffna, Sri Lanka. We offer a range of services, including personal home care, hospital care assistance, companion care, post-surgery care, and commercial services. By using our website, you agree to abide by these Terms and Conditions, as well as any applicable laws and regulations.

2. Services Provided

homecarecircle provides a variety of caregiving services. These services include, but are not limited to, the following:

Personal care for elderly and disabled individuals.
Caregiver services for hospital patients.
Companion care services.
Post-surgery assistance and rehabilitation.
Commercial caregiving and support services.

Details of these services are provided on our website, and clients are encouraged to contact us directly for customized care plans.

3. Client Responsibilities

By requesting our services, you agree to:

Provide accurate and complete information about the person receiving care.
Ensure a safe and suitable environment for our caregivers to perform their duties.
Follow any instructions or recommendations given by our caregivers for the well-being of the person receiving care.
Pay for services rendered as per the terms agreed upon during the booking process.

4. Caregiver Responsibilities

Our caregivers are trained professionals who will:

Provide high-quality care as per the agreed care plan.
Treat all clients with respect, dignity, and compassion.
Maintain confidentiality about all client-related matters.
Follow all safety protocols while providing care.

5. Service Availability

Service availability depends on the location and the type of care required. We may not be able to provide certain services in all areas of Jaffna or other regions in Sri Lanka.
homecarecircle reserves the right to refuse or cancel services based on availability or other factors such as health and safety concerns.

6. Payment Terms

Payments for our services must be made in accordance with the payment terms outlined when booking a service.
We accept payment through various methods, including cash, bank transfers, or online payments (if applicable).
Full payment is due upon the completion of services unless otherwise agreed.

7. Cancellations and Refunds

If you need to cancel a scheduled service, please notify us at least 24 hours in advance to avoid cancellation fees.
Refunds for pre-paid services will be considered on a case-by-case basis, depending on the circumstances of the cancellation.

8. Privacy and Confidentiality

We respect your privacy and are committed to protecting your personal information.
Any personal or health-related information you provide will only be used for the purpose of delivering the requested services.
We will not share your information with third parties without your consent unless required by law.

9. Limitation of Liability

homecarecircle is not liable for any injuries, accidents, or damages that occur while a caregiver is providing services.
We are not responsible for the outcome of medical treatments or procedures provided by hospitals or medical professionals.

10. Indemnity

You agree to indemnify and hold homecarecircle, its employees, caregivers, agents, and affiliates harmless from any claims, damages, or legal actions arising from your use of our website or services.

11. Modifications to Terms

Home care Circle reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.